"Measure a repair-shop loyalty program by repeat visits, not enrollments"
"Source","https://bluefinchadvisors.com/blog/measure-a-repair-shop-loyalty-program-by-repeat-visits-not-enrollments"
"Basis","This planning scenario uses the values entered. It is not an industry benchmark or a quote."

"Inputs","Value","Unit"
"Enrolled customers in the selected intake group","100","number"
"Enrolled customers ready for the observation review","80","number"
"Observed customers with a qualifying repeat visit","28","number"
"Comparison customers with the same observation rule","80","number"
"Comparison customers with a qualifying repeat visit","20","number"

"Results","Value","Unit"
"Observed loyalty-group repeat share","35","percent"
"Observed comparison repeat share","25","percent"
"Observed repeat-share difference","9.999999999999998","percentage-points"

"Calculation detail","Value","Unit"
"Enrolled customers awaiting the observation window","20","number"
"Observed loyalty customers without a qualifying return","52","number"
"Observed comparison customers without a qualifying return","60","number"

"Assumptions"
"Both observed cohorts share the stated return and observation rules."
"New entrants without the full window remain outside the return denominator."
"Each customer counts once even when several visits qualify."
"Observed differences do not isolate program causality or profit."

"Result notes"
"A deposit, enrollment or prepaid purchase is not automatically a completed visit."
"No statistical test, revenue forecast or native CRM integration is supplied."

"Sources"
"BlueFinch: Optional paid customer loyalty service","https://bluefinchadvisors.com/toolbox/customer-loyalty"
"HubSpot: Task owners, due dates and record associations","https://knowledge.hubspot.com/tasks/create-tasks"
"BlueFinch: Owner dashboard scope","https://bluefinchadvisors.com/toolbox/business-dashboard"