"Measure tint booking reminders against actual attended appointments"
"Source","https://bluefinchadvisors.com/blog/measure-tint-booking-reminders-against-actual-attended-appointments"
"Basis","This planning scenario uses the values entered. It is not an industry benchmark or a quote."

"Inputs","Value","Unit"
"Eligible reminder-group appointments","80","number"
"Attended reminder-group appointments","68","number"
"Eligible comparison-group appointments","80","number"
"Attended comparison-group appointments","60","number"

"Results","Value","Unit"
"Reminder-group attendance","85","percent"
"Comparison-group attendance","75","percent"
"Difference in percentage points","9.999999999999998","number"

"Calculation detail","Value","Unit"
"Reminder-group appointments not attended","12","number"
"Comparison-group appointments not attended","20","number"

"Assumptions"
"Count appointments, not messages or replies."
"Use comparable booking definitions and observation windows."
"Attendance is distinct from installation completion."
"A zero denominator produces an unavailable rate."
"The model supplies no significance test, forecast or causal conclusion."

"Result notes"
"Different appointment types, deposit policies or seasons might explain a difference."
"Read the underlying records before attributing a result to reminders."

"Sources"
"NIST: Comparing proportions from two processes","https://www.itl.nist.gov/div898/handbook/prc/section3/prc33.htm"
"BlueFinch: Customer loyalty availability and terms","https://bluefinchadvisors.com/toolbox/customer-loyalty"
"BlueFinch: Business dashboard scope and demo","https://bluefinchadvisors.com/toolbox/business-dashboard"