"Track repeat machining orders without promising an automatic discount"
"Source","https://bluefinchadvisors.com/blog/track-repeat-machining-orders-without-promising-an-automatic-discount"
"Basis","This planning scenario uses the values entered. It is not an industry benchmark or a quote."

"Inputs","Value","Unit"
"Eligible customers in the first cohort","40","number"
"Customers with a qualifying repeat order","14","number"
"Eligible customers in the comparison cohort","40","number"
"Comparison customers with a repeat order","10","number"

"Results","Value","Unit"
"First-cohort repeat share","35","percent"
"Comparison repeat share","25","percent"
"Difference in percentage points","9.999999999999998","number"

"Calculation detail","Value","Unit"
"First-cohort customers without a repeat order","26","number"
"Comparison customers without a repeat order","30","number"

"Assumptions"
"Customers, not order lines or messages, are counted."
"Use a documented initial-order and repeat-order definition."
"Keep cohort grouping and observation windows comparable."
"The calculation includes no reward cost, revenue or causal test."
"Zero eligible customers produce an unavailable rate."

"Result notes"
"A repeat order does not establish additional demand caused by loyalty."
"Changed quantities and drawings still need their normal quoting review."

"Sources"
"HubSpot: Associate records","https://knowledge.hubspot.com/records/associate-records"
"Xometry: Production quote intake","https://www.xometry.com/how-xometry-works/request-a-quote/"
"BlueFinch: Customer loyalty terms","https://bluefinchadvisors.com/toolbox/customer-loyalty"