"Train shop staff to explain payment choices consistently"
"Source","https://bluefinchadvisors.com/blog/shop-staff-payment-choice-training-advisor"
"Basis","User-entered planning records. Filled fields do not establish completion, approval or compliance."

"Customer question","Verified policy source","Approved short answer","Price or method to show","Escalation condition","Trainer","Missing required fields"
"Which total applies to my method?","Approved pricing setup","Show the posted choices for this invoice","Actual configured totals","Unclear method or mismatch","Office manager","None"

"Use this worksheet"
"Use one row for each customer question being practiced."
"Record the verified policy, approved answer, applicable price or method, escalation condition and trainer. Test the answer against the approved customer-facing information."
"Review the actual business records separately. This worksheet does not connect to accounts or change your records."

"Sources"
"FTC: protecting personal information","https://www.ftc.gov/business-guidance/resources/protecting-personal-information-guide-business"