"Write a collision-shop FAQ around estimate and scheduling questions"
"Source","https://bluefinchadvisors.com/blog/write-a-collision-shop-faq-around-estimate-and-scheduling-questions"
"Basis","User-entered planning records. Filled fields do not establish completion, approval or compliance."

"Customer intake question","Proposed FAQ answer","Current policy evidence reference","Scope and next-step qualification","Publishing review owner","Internal review date","Next source or publishing action","Missing required fields"
"How do I request an estimate?","Explain the actual intake and review steps","Approved-intake-reference-17","A submitted request still needs staff review","Advisor-role","2026-10-16","Check the final draft against the current intake procedure","None"
"What happens before repair scheduling?","Explain the actual scheduling review process","","No universal production or completion date promise","Website-editor","2026-10-17","Find the current scheduling source before publishing","Current policy evidence reference"

"Use this worksheet"
"Fictional examples. Use internal codes, not customer, claim or vehicle personal information."
"Filled fields need review against authorized source records."
"No message, authorization, repair release, website change or CRM update occurs."
"Reload clears changes. Download to approved business storage."

"Sources"
"FTC: Repair estimates, records and written warranty terms","https://consumer.ftc.gov/articles/auto-repair-basics"
"Google Search: Helpful original content and page experience","https://developers.google.com/search/docs/fundamentals/creating-helpful-content"
"BlueFinch: Managed content review and publication requirements","https://bluefinchadvisors.com/toolbox/business-blog"