Med-spa neutral review and contact-route audit
Check eligibility, channel preference and the current location link separately.
No signup. Enter reference codes, add records and download a CSV. Entries stay in the browser tab. Filled fields do not establish completion, approval or compliance.
| Request-rule version | Eligibility group reference | Channel-policy reference | Preference check result | Public location-link test | Approved send status | Office owner role |
|---|---|---|---|---|---|---|
| Neutral-rule-example-6 | Fictional eligible group | Reviewed-channel-policy | SMS route unresolved | Correct location test needed | Office-manager-role |
- Starting records are fictional examples, not merchant evidence.
- Keep private documents and actual contacts in your approved business system. Use internal reference codes here.
- Missing required fields indicate an unresolved record. Filled fields do not prove authorization, completion, compatibility or compliance.
- Export to approved business storage. Browser edits are cleared on reload.
Before sending a med-spa review request, check both the neutral eligibility rule and the recorded contact preference. A completed commercial visit does not authorize every messaging channel. Keep review requests separate from rewards and clinical records. Your office needs the approved route, current public link and opt-out handling, without selecting only happy customers or confirming private relationships in a public response.
Use with this guide
privacy-conscious review-response guide
The privacy-conscious review-response guide keeps public replies separate from private account details.
unused reward commitment worksheet
The unused reward commitment worksheet keeps promotional benefits outside review-request eligibility.
Browse the complete medical spa guides and worksheets.
Apply one neutral review-request rule
Google allows genuine review requests and prohibits incentives or selectively soliciting positive reviews. Set the office’s eligibility process without a satisfaction score deciding who receives the public link. Do not offer a reward for a five-star rating, a changed review or removal of criticism. A loyalty program and a review-request program are separate workflows even if the same customer uses both.
Review the current policy of each platform you plan to use. Google’s permission for a neutral request does not establish every other platform allows the same solicitation. Do not label a questionnaire score a public review or promise that BlueFinch removes unfavorable comments. Use actual service feedback to improve the business without making public-review eligibility depend on praise. The privacy-conscious review-response guide keeps public replies separate from private account details.
Sources for this section: Google: neutral review requests and prohibited incentives
Check the channel permission and current link
Use your controlled business system to Retrieve the contact route(s) and preferences for the proposed Review. Suppress customers in the opt-out records for the proposed message. Do not assume that because a customer made a booking phone call that you can send them marketing text messages. FTC commercial-email guidance spells out separate requirements and opt-outs for commercial-email, and does not establish text-message-consent. Use your Review rules for qualified Review messages.
The audit sheet records the request-rule version, eligibility group reference, channel-policy reference, preference check, public location-link test, approved send status and owner. Use internal codes rather than customer names, contacts or service details. The worksheet does not send messages or verify consent. Its fields organize the staff check while the underlying policy and source records establish the permitted action.
Handle a fictional contact preference correctly
Suppose a fictional customer meets the neutral request rule but the proposed SMS route is not permitted under the recorded preference. Do not send the text merely because the customer is eligible for a request. Review whether another supported channel is permitted. The example describes no real member or universal consent rule. Eligibility and channel permission remain two independent decisions.
Be sure to test out the review link that is being sent through the supported channels of the business. This will verify that the link is going to the correct location of the business and that there is no private information being sent to the customer. The link working does not mean that the way it was sent was permitted.
Keep public responses outside private customer records
Use the designated review-response policy if someone posts feedback. Avoid confirming a patient or customer relationship, service history or clinical detail in a public reply. Route any private account question through the approved confidential process. The public review is not an invitation to publish the business’s internal billing record, even when staff believe the criticism is unfair.
Review the audit after a messaging, platform or location-link change. Reconcile sent, delivered and opted-out events separately from ratings or booking outcomes. Your owner needs an accurate request process and supported contact route, not a claimed reputation improvement from sending more texts. Keep all review requests neutral, preserve actual preference records and avoid promising favorable ratings or guaranteed review removal. The unused reward commitment worksheet keeps promotional benefits outside review-request eligibility.
Primary sources
BlueFinch last reviewed these sources on October 4, 2026. Payment rules and state requirements can change.
- Google: neutral review requests and prohibited incentives
- FTC: commercial email requirements and unsubscribe handling
Use this page for general business information. It is not legal, tax, or accounting advice.