Med-spa descriptive reminder attendance comparison
Compare recorded attendance across two defined appointment groups, not delivered messages.
Use the interactive tool without signing up. It runs in your browser: enter your numbers, save a comparison, download results or print a working copy. Your numbers are not sent to BlueFinch.
Illustrative example inputs
These starting values show how the math works. They are not industry averages, customer results or a quote.
| Input | Example value |
|---|---|
Eligible reminder-group consultations Recorded appointments with the stated observation rule. | 80 |
Reminder-group consultations attended Actual attendance records, not message confirmations. | 68 |
Eligible comparison consultations Comparable appointment definition and observation period. | 80 |
Comparison consultations attended Actual attendance in the defined comparison group. | 60 |
Example results
| Measure | Result |
|---|---|
Reminder-group attendance Recorded attended consultations divided by eligible reminder-group consultations. | 85% |
Comparison-group attendance Recorded attendance under the comparison rule. | 75% |
Observed difference in percentage points Signed descriptive difference, not a relative percentage increase. | 10 |
Calculation detail
| Measure | Result |
|---|---|
| Reminder consultations without recorded attendance | 12 |
| Comparison consultations without recorded attendance | 20 |
Model assumptions
- Count consultations rather than messages or individual reminder attempts.
- Use documented observation, cancellation and rescheduling rules.
- Keep clinical details outside the public count tool.
- The descriptive difference proves no causation or statistical significance.
Read alongside these results
- No reminder send or scheduling action occurs.
- This is not a statistical or clinical outcome test.
- An empty group produces an unavailable share and comparison difference.
Download this worked example (CSV). Use the interactive version to export your own inputs and results.
Your reminder report shows delivered messages. The owner wants to know whether consultations were attended. Start with the appointment group and its actual attendance outcome. A delivery total does not explain how many people arrived, canceled, changed dates or were still waiting for their appointment when the report was reviewed.
This public worksheet compares two defined consultation groups using fictional starting counts. Enter authorized totals, not contact details or appointment reasons. The worksheet sends no reminders and forecasts no attendance. Its displayed difference describes the groups entered. It does not establish the reminders caused additional visits or improved anyone's experience.
Use with this guide
Review messaging activation and limits
Check the accepted plan and channel readiness.
Measure actual consultation stages
Keep confirmation and attendance distinct.
Review message purpose and preferences
Do not infer marketing permission from an appointment.
Review a med-spa campaign against the consultation schedule
A campaign response assumption needs to fit the actual consultation time available. Report modeled demand separately from confirmed appointments and clinical decisions.
Browse the complete medical spa guides and worksheets.
Define the eligible appointments and observation rule
Choose the appointment category, observation dates and attendance definition before running the comparison. Allow the relevant appointment dates to pass. A future confirmed consultation is not an unattended visit. Use a documented rule for cancellations and rescheduling, applied consistently to the two groups under review rather than adjusted after seeing results.
Count each appointment once under that rule. Multiple reminder attempts for one consultation do not create multiple bookings. Keep the source dates and group definition in approved business storage. The public worksheet needs only the totals, so leave names, services and clinical information outside its inputs and CSV exports.
Keep the comparison honest
Choose a comparison group whose appointment type and observation rule answer your question. Different months might have different staffing, customer mix or scheduling availability. Record those limits before attributing a change to reminders. Two groups with different records need investigation even when their displayed percentages look easy to compare.
NIST discusses comparing proportions and the separate statistical question. This worksheet displays simple attendance shares and a signed percentage-point difference. It conducts no hypothesis test and creates no randomized study. A large observed difference does not prove causation, statistical reliability or a dependable forecast for the next campaign.
Sources for this section: NIST: Comparing proportions and the separate statistical question
Read the fictional attendance result
The fictional reminder group has 80 eligible consultations and 68 recorded attendances, an 85 percent attendance share. The comparison group has 80 consultations and 60 attendances, a 75 percent share. The difference is ten percentage points. These are demonstration figures, not a measured med-spa result or industry attendance benchmark.
Twelve reminder-group consultations and 20 comparison consultations lack recorded attendance under the entered rule. Inspect the source statuses instead of assuming dissatisfaction or lost business. When a group has no eligible consultations, its rate and the comparison difference stay unavailable. A zero denominator does not establish a zero attendance rate.
Review the message purpose and permitted route
Review message purpose separately from the attendance report. HHS marketing guidance addresses regulated uses of protected health information, including requirements and exceptions. A promotional offer and an appointment reminder need their actual purposes assessed. Calculating attendance supplies no permission to send a message or disclose information through a proposed channel.
Assign the unresolved check to a responsible owner. Keep the message preference, permitted destination and actual send evidence in the appropriate records. A failed send does not contradict recorded attendance. A delivered message does not establish a visit. Do not use either status to fill an unrelated gap in the other source.
Sources for this section: HHS: Marketing uses of protected health information and exceptions
Check the activated service and real outcomes
BlueFinch's loyalty service is an optional paid add-on under an accepted plan. Activation, allowances, customer permission and channel readiness apply. Texting needs the applicable registration process. Confirm the actual enabled service before planning follow-up. Access to software guarantees neither message delivery nor a return visit, and disconnected sources are not live records.
Download the comparison for the next appointment-process review. Preserve the cohort definitions and observation dates with the totals. Investigate unresolved appointment statuses through authorized records, then report any supported update. A later attended consultation is a recorded outcome. Keep the question of whether a reminder caused the visit separate.
Sources for this section: BlueFinch: Optional paid loyalty service and message requirements
Primary sources
BlueFinch last reviewed these sources on October 4, 2026. Payment rules and state requirements can change.
- NIST: Comparing proportions and the separate statistical question
- HHS: Marketing uses of protected health information and exceptions
- BlueFinch: Optional paid loyalty service and message requirements
Use this page for general business information. It is not legal, tax, or accounting advice.